Return Policy

Thank you for shopping with Just Ayurved Private Limited. Customer satisfaction is our priority, and we strive to deliver products of the highest quality. Please read this Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

1.1 Products are eligible for return only if they are received in a damaged, defective, expired, incorrect, or tampered condition.

1.2 To qualify for a return, the product must be:

1.3 For health, hygiene, and safety reasons, opened or used products cannot be returned unless they are found to be defective or incorrectly supplied.

2. Return Request Timeline

2.1 Any request for return or replacement must be submitted within 48 hours of delivery.

2.2 Requests received after this period may not be accepted.

3. Unboxing Video Requirement

3.1 To process claims for damaged, missing, incorrect, or defective products, customers must provide:

3.1 To process claims for damaged, missing, incorrect, or defective products, customers must provide:

4. Return Process

4.1 To initiate a return or replacement request, please contact our customer support team with your order details and supporting evidence.

4.2 Upon verification, we will provide instructions for returning the product, if applicable.

4.3 Returned products must be securely packed to prevent transit damage.

4.4 In cases where the return is approved due to our error or a defective product, return shipping charges will be borne by Just Ayurved Private Limited.

5. Refund Policy

5.1 Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

5.2 Approved refunds will be processed to the original payment method within 7–10 business days, subject to your bank or payment provider's processing time.

5.3 Shipping charges paid at the time of purchase are generally non-refundable unless the return is due to our error or a defective product.

5.4 If a return is initiated for reasons other than product defect or company error (where applicable), return shipping charges may be deducted from the refundable amount.

6. Replacement Policy

6.1 We offer replacements only in the following cases:

6.2 Replacement requests are subject to stock availability. If the product is unavailable, a refund may be issued at our discretion.

7. Non-Returnable Products

The following products are not eligible for return or refund:

8. Order Cancellation

8.1 Orders may be cancelled before dispatch by contacting our customer support team.

8.2 Once an order has been dispatched, cancellation requests cannot be accepted.

8.2 Once an order has been dispatched, cancellation requests cannot be accepted.

8.3 Refunds for cancelled prepaid orders will be processed within 7–10 business days.

9. Incorrect Shipping Address

If an order is returned due to an incorrect or incomplete address provided by the customer, the customer shall bear any applicable re-shipping charges.

Refunds, if applicable, will be processed after deducting shipping and handling charges.

10. Refusal to Accept Delivery

If a customer refuses to accept delivery without a valid reason and the shipment is returned to us, applicable shipping, return freight, and handling charges may be deducted before processing any eligible refund.

11. Force Majeure

Just Ayurved Private Limited shall not be liable for delays or inability to process returns or refunds due to circumstances beyond its reasonable control, including natural disasters, government restrictions, pandemics, strikes, or courier disruptions.

12. Contact Us

For any questions regarding returns, replacements, or refunds, please contact:

By purchasing products from Just Ayurved Private Limited, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.